Frequently Asked Questions
Everything you need to know about shopping at Alsip Nursery
Does Alsip Nursery offer local delivery for large plants and trees?
Yes, we provide professional local delivery services for large trees, shrubs, and bulk landscaping materials. Delivery fees are calculated based on your distance from our nearest retail location.
What is your return policy on live plants?
We offer a 24-hour return window for indoor plants and a limited warranty on hardy outdoor trees and shrubs, provided they have been properly watered and maintained. Please keep your original receipt for all claims.
Can I purchase a gift card online for use in-store?
Absolutely. We offer digital gift cards that can be purchased through our website and redeemed at any of our physical garden center locations for plants, decor, or supplies.
Do you offer professional planting services?
Yes, we offer expert planting services for trees and shrubs purchased at Alsip Nursery to ensure they are installed at the correct depth and with the proper soil amendments for long-term health.
How do I track my online order for garden decor?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Apple Pay, and Alsip Nursery gift cards for both online and in-store transactions.